CONTACT US

Have a question, need help ordering or would like a personalized fitting? Feel free to contact us. One of our optical experts are happy to help.

Click 'Chat with Optician' to start a live online chat.

VISIT OUR STORES

Shop online or visit any of our optical store retail locations

Frequently Asked Questions

HOW LONG DOES IT TAKE MY ORDER TO SHIP?

In-stock eyeglass frame orders and accessories will typically ship the same day. Special frame orders or eyeglasses with custom made prescription lenses will ship in 5-8 business days (depending on frame and prescription). Contact lenses will typically ship in 4-6 business days. Shipping varies among products and prescription needs. We will contact you if there is any delays with your order.

CAN I TRY GLASSES ON AT HOME?

Absolutely. Once you place your order, just let us know that you would like to try the eyeglass frame on at home before any lenses are crafted. You have 15 days to try and return a frame. If you want to keep them, just let us know and our licensed opticians will begin custom crafting your prescription lenses.

Do you offer IN-STORE PICKUP?

Yes. At checkout, select which THE OPTICAL. CO store location you would like to pick your order up at. We will notify you once your order is ready.

CAN I GET NEW PRESCRIPTION LENSES IN MY OWN FRAME?

Yes. We offer new prescription eyeglass lenses in any frame you want. Simply choose your lenses and options and ship us your frame. We will send it back with brand new prescription lenses in 5-8 business days.

Contact

Need help ordering or have a question? Feel free to contact us.
One of our optical experts are happy to help.

Thank you! Your message has been received!
Oops! Something went wrong while submitting the form.

Follow us on Instagram

Woman wearing silver metal prescription eyewear on sale at The Optical. CoYoung woman with curly hair wearing Article One eyeglasses from The Optical CoAndy Wolf eyeglasses at The Optical Co leaning on modern glass vase with red flowerArticle One Cass eyeglasses in havana tortoise at The Optical CoYoung man wearing white Mayan Sunglasses from The Optical Co